Refund & Returns Policy

Our returns policy depends on the type of item you ordered. Ready-made items are pieces sold from stock in our shop. Custom and personalised items are commissions made to your specification. Nothing in this policy affects your statutory rights as a consumer under Irish and EU law.

Ready-Made Items — 14-Day Change of Mind

If you buy a ready-made item from our shop, you have the right to cancel your order for any reason — including simply changing your mind — at any time from the moment you place the order until 14 days after the day you receive the item.

To cancel, email us at darren@dalywooddesigns.com with your order number and a clear statement that you wish to cancel. You then have 14 days from telling us to send the item back.

• You are responsible for the cost of returning the item to us.
• Please return the item unused and, where possible, in its original packaging. You may handle the item as you would in a shop to inspect it; we may deduct from your refund for any diminished value caused by handling beyond that.
• We will refund the price of the item plus our standard delivery charge within 14 days of your cancellation. We may hold the refund until we receive the item back or you provide proof of postage.

Custom & Personalised Items

Because custom and personalised pieces are made to your specification, they are exempt from the 14-day cooling-off period and cannot be returned or refunded unless they arrive damaged, defective, or significantly different from what was agreed.

Damaged or Defective Items

This applies to all items, ready-made and custom. If your item arrives damaged, defective, or significantly different from what was described, contact us at darren@dalywooddesigns.com as soon as possible with:

• Your order number
• A description of the issue
• Photos clearly showing the damage or defect

We will cover the cost of returning a faulty item, and you may choose between a repair, a replacement (subject to availability), or a full refund including delivery costs.

Refunds

Once we receive and inspect your return, we will notify you of the outcome. Refunds are made to your original payment method — within 14 days of cancellation for change-of-mind returns, and within 5 business days of approval for damaged or defective items.

Exchanges

We replace items that arrive damaged or defective. If you would prefer a different ready-made item instead of a refund, get in touch and we will do our best to arrange it.

Cancellations

Ready-made items: you may cancel at any time before delivery, and up to 14 days after delivery, as described above. If you cancel before dispatch, we will simply refund you in full.

Custom commissions: orders may be cancelled within 24 hours of purchase for a full refund. After this window, materials may already be ordered or in production and a refund may not be possible.

Contact Us

For any questions about a return or refund, please get in touch:

• Email: darren@dalywooddesigns.com